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+971529232502
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+971529232502
At Rukin Al Yarmouk, we are committed to providing our customers with quality products and reliable service. We understand that there may be circumstances where you need to return a product or request a refund. This Refund & Return Policy explains the conditions, procedures, and timelines applicable to returns, exchanges, refunds, and damaged or defective items purchased through our website
Products may be eligible for return or exchange if they meet all of the following conditions:
Return Window: The return request must be submitted within 3 days of delivery.
Condition: The product must be brand new, unused, and in its original condition.
Packaging: The item must be returned with its complete original packaging, accessories, user manuals, remote controls, warranty cards, and any complimentary items.
Intact Condition: The product must not have been damaged, modified, dismantled, or misused in any way.
Proof of Purchase: A valid invoice or order confirmation number must accompany the return request.
Note: Specific products may carry distinct return terms depending on their technical nature, manufacturer restrictions, or installation requirements.
For air conditioners, chillers, and appliances requiring technical setup, customers are requested to thoroughly inspect the physical unit before installation begins.
Installed Units: Once an AC or appliance has been unboxed, mounted, connected to refrigerant/electrical lines, or used, it is strictly non-returnable unless verified to have an internal manufacturing defect under official warranty guidelines.
Issues resulting from unauthorized modifications, external electrical faults, improper self-handling, or third-party installation will not qualify for a return or refund.
If your package arrives with visible transit damage:
Please report it to Rukin Al Yarmouk customer support immediately upon delivery.
We will require clear photographic or video evidence of the outer box, inner packaging, and unit damage.
Following verification, Rukin Al Yarmouk will arrange an appropriate remedy, including:
Immediate product replacement
Unit exchange
Technical repair or full refund (where applicable)
If an item develops a technical fault during operation, contact us with your order details and an explanation of the issue.
Defective units are handled under the authorized manufacturer’s warranty or Rukin Al Yarmouk installation warranty terms. Remedial actions may include technical inspection, genuine parts replacement, or full unit replacement as determined by the authorized brand center.
Warranty protections do not cover issues arising from power surges, unauthorized repair attempts, physical accidents, or operating contrary to manual guidelines.
The following items and charges cannot be returned or refunded:
Units that have already been installed, unsealed, or operated (except validated warranty claims).
Products damaged after delivery due to customer misuse or external factors.
Units returned with missing boxes, remotes, cables, or serial labels.
Service Fees: Delivery, handling, labor, and installation charges are non-refundable once acknowledged and executed.
Before Dispatch: Cancellation requests submitted prior to vehicle dispatch from our warehouse will be processed without deduction.
After Dispatch: If a cancellation is requested after the item is out for delivery, arrived at your site, or scheduled with an on-site team, standard transport, collection, or technician call-out charges will be deducted from any eligible refund balance.
Approved product exchanges are subject to current inventory availability.
If the selected replacement model carries a different price, the customer will either pay the additional balance or receive a refund for the price difference before dispatch.
All approved refunds are returned via the original payment method used during checkout:
Credit / Debit Cards:
Refunds will be credited back exclusively to the card used for the transaction.
Processing takes 7 to 14 business days once the return has been inspected and approved.
Bank clearing delays are subject to your card issuer’s policies and remain outside our direct control.
Tabby Installments:
Refunds for orders placed via Tabby are remitted directly through the Tabby portal.
Any installments already paid will be adjusted or refunded to your card by Tabby, and remaining future payments will be cancelled per Tabby’s terms. Please check your Tabby app for updated statements.
Tamara Installments:
Orders completed using Tamara are refunded through the Tamara payment network.
Paid amounts will be credited back through Tamara, and upcoming scheduled splits will be updated accordingly. Track adjustments directly inside your Tamara account.
Cash on Delivery (COD):
Approved COD refunds are issued via local bank transfer to the customer’s verified UAE bank account.
To submit a return, exchange, or warranty claim, contact our support team with the following details:
Full Customer Name
Order Number or Tax Invoice Number
Product Name, Model, and Serial Number
Clear Reason for the Request
Supporting Photos or Videos of the unit and packaging
All physical returns are routed to our facility for technical verification prior to refund authorization.
Submitting a return request does not guarantee an automatic refund. Final approval depends on the physical inspection report, warranty terms, and UAE consumer protection laws.
Rukin Al Yarmouk reserves the right to revise or modify this Refund & Return Policy at any time. Any revisions will take effect immediately upon publication on this page
For any assistance regarding returns, refunds, warranty inquiries, or damaged deliveries, reach out to our customer care team:
Company Name: Rukin Al Yarmouk
Website: rukinalyarmouk.ae
Phone / WhatsApp: +971 52 923 2502
Phone Support: +971 56 562 6566
Email: info@rukinalyarmouk.ae
